This policy applies to all Academy courses and events in which registration was completed through the SIG SAUER Academy website.
Course/Event Cancelations >14 Days from Start Date
Individuals canceling greater than 14 days before the course/event start date will receive a full refund. A full refund includes tuition and any pre-purchased ammunition.
Course/Event Cancelations <14 Days from Start Date
Individuals canceling less than 14 days before the course/event start date will receive a partial refund. A partial refund includes 75% of tuition, 100% of pre-purchased ammunition, and 0% of background check/pre-screen (if in “pending” or “completed” at the time of cancellation).
Background Checks/Pre-Screen Refunds
During the checkout process, an individual will pre-purchase a background check and/or pre-screen if applicable to their order. If an individual begins their background check and/or pre-screen with SafeVisitor, they will not receive any reimbursement or refund for this line item.
Failed Background Check Refund
In the event of a failed background check resulting in the inability to attend the course/event, individuals will receive a 100% refund of the course/event price paid, less the background check fee.
Any pre-purchased ammunition will receive a full refund regardless of the start date of their course.
Gift Card Refunds
Gift cards are non-refundable in all circumstances. If a gift card was applied to an individual’s order and that individual cancels their registration, the amount owed to that individual will be credited back to the gift card.
In rare circumstances, SIG SAUER Academy may need to cancel a course/event. If this occurs, individuals registered will be contacted and refunded in full, except for the background check/pre-screen (if in “pending” or “completed” at the time of cancellation).
The following additional terms apply to cancelations and withdrawals by students enrolled in courses held in New Hampshire that fall under the purview of the Department of Education, Office of Career School Licensing.
Withdrawal and Refund Policy
Transfer of Credits
The following courses are recognized by the State of New Hampshire
Department of Education, Office of Career School Licensing:
Student should first try resolving any issues with their assigned instructor. If unable to reach a satisfactory resolution, they can reach Academy Management by email or by responding to electronic student surveys sent our weekly to students completing a course the prior week.
The following contact information can be used to file a grievance with SIG SAUER Academy: 231 Exeter Road, Epping, NH 03042 or email@example.com.
In the event that a solution cannot be reached upon exhausting the grievance policy of the SIG SAUER Academy, students may file a complaint with the Office of Career School Licensing:
Department of Education, Office of Career School Licensing, 101 Pleasant Street, Concord, NH 03301