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Announcements

December

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ABOUT

Cancellation Policy

Student Rebooking and Cancellation

Student Rebooking:

If you need to rebook a class MORE than thirty (30) days before your scheduled class date, you may rebook (transfer to another class) one time without any fee. If you need to rebook a second time, the fee is $50.00 for a four (4) hour class or $100.00 for an eight (8) hour class. After a second rebooking no further transfers or refunds are permitted.

If you need to rebook a class LESS than thirty (30) days before your scheduled class date, the fee is $50.00 for a four (4) hour class or $100.00 for an eight (8) hour class. Only one rebooking will be allowed with less than two weeks before your scheduled class date. All rebooking requests must be received no later than the day prior to the scheduled class.

If the rebooking is to a more expensive class, you are responsible for the price difference. If the rebooking is to a less expensive class, you will receive a refund of the price difference.

No rebooking for Guest Instructor courses.

Student Cancelling:

If you need to cancel a class more than thirty (30) days before your scheduled class date, you may cancel and request a refund of the purchase price, less 50% of the class price paid. Classes cannot be cancelled less than thirty (30) days before your scheduled class date. Exceptions to these policies may be made on a case-by-case basis, at the sole discretion of the Business Director of the Academy and must be put in writing. SIG SAUER reserves the right to change or amend these policies at any time.

No refunds on Guest Instructor courses, no exceptions.

SIG SAUER Academy Cancelling:

In rare circumstances, SIG SAUER may need to cancel a class. If this occurs, you will be notified as soon as possible and given the option of either a full refund or a move to another course of the same value.

Exceptions to these policies may be made on a case-by-case basis, at the sole discretion of the Business Director of the Academy. SIG SAUER reserves the right to change or amend these policies at any time.

New Hampshire Department of Education, Career School Student Cancellation:

The following cancellation policy applies ONLY to classes held in New Hampshire that fall within the Department of Education Career School Program.

Full Refund
SIG SAUER Academy shall provide a student with a full refund, of all monies paid within 30 days if:
(a) The school procured the student's enrollment as the result of any false representations in the written materials used by the school or in oral representations made by or on behalf of the school; or
(b) The student withdraws from the program or course on or before the first day of instruction, a full refund, less an administrative fee, not to exceed $150.

Other Refunds
(a) SIG SAUER Academy shall provide a student with a partial refund of monies paid within 30 days if:
          (1) A student who withdraws or is dismissed before 50% of the instruction period shall receive a pro-rata refund, less an administrative fee, not to exceed $350;
          (2) A student who withdraws or is dismissed after more than 50% of the instruction period shall receive no refund.
(b) All efforts shall be made to refund prepaid amounts for books, supplies and other charges unless the student has consumed or used those items and they can no longer be used or sold to new students, or returned by the school to the supplier.

Notice of Withdrawal
SIG SAUER Academy shall require that notice of withdrawal be in writing.

The following courses are recognized by the State of New Hampshire Department of Education, Career School Program:

Active Shooter Response Instructor
Armorer Certification - M400/M16/M4/AR15 Rifle
Ballistic Shield Instructor
Concealed Carry for Instructors
Counter Ambush Tactics for LE
Executive Protection Operations
Executive Protection Tactics
High Risk Executive Protection Operation
Low Light Instructor
Master Pistol Instructor
Master Rifle Instructor
Master Shotgun Instructor
Mechanical & Shotgun Breaching Instructor
Patrol Rifle Instructor
Police Marksman I
Police Marksman II 
Police Pistol
Police Rifle
Police Shotgun
Revolver Instructor
Semi-Automatic Pistol Instructor
Shoothouse Instructor
Shotgun Instructor
SIG SAUER Classic Line Pistols Armorer
SIG SAUER MCX Armorer
SIG SAUER P320 Armorer
SWAT I
SWAT II
Tactical Patrol Supervisor

Grievance Policy – Sig Sauer Academy
Student should first try resolving any issues with their assigned instructor. If unable to reach a satisfactory resolution, they can reach Academy Management by email or by responding to electronic Student Surveys sent out weekly to students completing a course the prior week.
 
The following contact information can be used to file a grievance with SIG SAUER Academy: 233 Exeter Road, Epping, NH 03042 or sigsaueracademy@sigsauer.com.

In the event that a solution cannot be reached upon exhausting the grievance policy of the SIG SAUER Academy, the Career School students may file a complaint with the Office of Career School Licensing:

Department of Education, Office of Career School Licensing, 101 Pleasant Street, Concord, NH 03301.